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  • It is estimated that poor essential skills costs UK industry more than 
£4.8 billion a year and the Welsh economy £588 million a year, with an estimated 47% of all working adults having an essential skills need.
  • Do you think before you speak? Improve your communication skills with a tailored package of fully funded on the job training
  • Struggle with IT? Improve your IT Skills with a tailored package of fully funded on the job training
  • Nightmare with numbers? Improve your numeracy skills with a tailored package of fully funded on the job training
11 22 33 44

We provide specialist government funded training to help improve the essential skills of literacy, numeracy, language and IT to people throughout Wales.

What we do

To begin with an Essential Skills in the Workplace Development Manager will meet with you and your employer to carry out an initial skills assessment.

Once we identify your needs you will be allocated your own dedicated Essential Skills Coach who will visit you in your workplace once a month to develop your skills on the job, ensuring the training is based on the precise skills you need to develop in your job role.

Develop your communication skills

Communication (including literacy) develops skills in effectively speaking, listening, reading and writing for a wide range of purposes in the workplace. The programme focuses on recognising and developing the ability of the learner to select and apply communication skills in ways that are appropriate to the working environment.

Specific areas that will be covered include:

  • Understanding and responding to spoken language in a range of contexts
  • Communication information, feelings, options and instructions assertively
  • Taking part in formal discussions with groups of people
  • Listening, understanding and clarification
  • Using strategies to support what you are saying
  • Presenting information and ideas clearly and confidently
  • Responding to and asking questions with confidence
  • Appropriate use of language in different situations
  • Preparing for discussions and providing information that is relevant to the subject
  • Appropriate use of body language
  • Constructing compound sentences, using appropriate conjunctions
  • Using punctuation correctly, including apostrophes

Qualifications achieved

Learners will achieve an accredited Essential Skills in the Workplace City & Guilds qualification up to Level 2 in Communication.


Approximately 6 hours of training and development depending on the individual and business needs.


Information for Learners and Employers

Would you like to find out more about our approach to Equality and Diversity, ESDGC (Education for Sustainable Development
and Global Citizenship), Welsh Language or about becoming more involved in how we can meet your needs.
To Access our Learner Portal Click Here and to Access our Employer Portal Click Here.